Work Samples
I start all design thinking in mock-up format. This can include office whiteboard sessions or digital tools such as Balsamiq Mock-up or Miro. During this mock-up phase, I annotate my design thoughts, share my ideas with the team, produce mock-up prototypes using Invision and iterate on these ideas to establish a design that I believe answers the customer or business needs.
Winner of Insurance Times ‘Best Use of Technology for Customer Experience’ award 2018 & 2019, the customer claim platform is a multi-lingual, white label responsive web app that allows customers to report an insurance claim online. My role in this project was to lead the design architecture, design the user interface and lead the overall customer experience.
The claim handler portal is a white label responsive web application that presents to claim handlers all details relating to the customers’ claim which is submitted in the Customer Claim Platform. My role in this project was to collect business and client requirements, create user personas and user journeys while also designing both the user interface and customer experience.
LifePockets is a holistic lifestyle app that I developed during lockdown 2019 to help people feel calmer, happier and to have more energy. Working in accordance with Apples iOS guidelines, I used Sketch to design all user interface elements. I also created all Energising Pocket yoga pose illustrations using Adobe Illustrator while also designing all app iconography.
The claim reporting dashboard presents all claim data across all lines of business for each client. My role in this project was to identify the user persona that would represent the users of the dashboard and design a user interface that would allow them to understand quickly and clearly the current status of all claims.
The client portal is a responsive web application that allows the client onboarding team to configure new clients along with their branding and journey configuration. My role on this project was to communicate with the Business Analysts and the Onboarding Team members to understand journey flow whilst also discussing with the System Architect to learn system behaviour. From here I was responsible for all user interface and user experience design.
